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DreamyCardCCG

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After-Sales Service

Card products are blind box items with randomized contents. Returns or refunds without valid reasons are not supported after payment is completed.
If you find that the items received do not match your order (such as wrong or missing items) or have obvious defects after signing for the delivery, please contact customer service via email within 10 working days for assistance. For detailed rules, please refer to the "Return and Exchange Policy" provided by the platform.
To avoid any disputes regarding after-sales matters, we recommend that you film an unboxing video after signing for the delivery, clearly showing the entire process from the unopened package to the unveiling of the item inside. This will serve as valid proof for after-sales support.
Due to limitations in production techniques, minor color smudging, color bleeding, uneven coloring, slight scratches, and slight curling on card products are considered normal and compliant with quality standards. If the products you receive exhibit any of the aforementioned conditions, it shall be deemed that Kayou has delivered products that meet the agreed standards. Kayou reserves the right to decline return or exchange requests based on such conditions. Please be aware of and agree to this policy before making a purchase, and consider your decision carefully and shop rationally.

Shipping policy

Shipping Cost 5.99$, All the order over 20$ get free shipping!

Delivery Time

Delivery time depends on your order weight:

Air Freight (orders under 5kg): 6-12 business days
Sea Freight (orders over 5kg): Approximately 25 business days
Plus 1-2 business days for order processing

Shipping Method Selection

We automatically select the most suitable shipping method (air or sea freight) based on your order weight to ensure the best balance of speed and cost.

Order Tracking

Once your order ships, you'll receive an email with tracking information.

Customs Fees & Duties

No additional customs fees! Our shipping is DDP (Delivered Duty Paid), which means all customs duties and import taxes are already included in the 5.99$ shipping fee. You won't have any additional customs fees upon delivery.

Sales Tax

Sales tax (if applicable to your region) will be displayed at checkout and paid by customers at the time of purchase.

Packaging

Due to high international shipping costs, we may remove outer packaging boxes for some products to reduce freight costs. However, all inner boxes and blind box packaging are properly preserved to ensure products remain intact.

All our collectible cards are brand new, factory sealed, and stored in optimal conditions to ensure premium quality. We take great care in packaging to protect your items during shipping.

Contact Us

If you have any questions about shipping, please contact us at 17858947545szh@gmail.com

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